Exchange Policy

What is your Exchange Policy?

(a) Items sold on MoneyMax Jewellery online store are eligible for a one-time exchange upon arrangement with MoneyMax Jewellery's customer service team, within 14 days from the date of purchase stated on your order confirmation email.

(b) The exchanged item must be of equivalent or higher value than the original purchase, excluding postage fees.

(c) Items will only be accepted if the following conditions are met:

       1) Item is in original condition and packaging (unmarked, and not defaced in any manner), and accompanied by original receipts and certificates (where applicable).

       2) Customer received the wrong order

       3) Customer received a defective product

(d) Products ordered from MoneyMax Jewellery online store are not exchangeable or returnable due to Change of Mind.

(e) Gold coins and bars comes with a protective acrylic layer and when this protective layer is opened, product will be deemed ineligible for exchange or return.

(f) Engraved jewellery are final sales, and are ineligible for exchange.

(g) Items sold can only be exchanged for other items of its same merchandise category.

No.	Category
1.	Brand new jewellery is exchangeable for brand new jewellery
2.	Gold jewellery can only be exchanged for gold jewellery of the same gold purity
3.	Diamond jewellery cannot be exchanged for gold jewellery

(h) No cash refunds are allowed.

How will the exchange be conducted?

All MoneyMax Jewellery online store exchanges will be conducted at our retail stores. Kindly reach out to our customer service team at 6812 2780, or email us at mmeshop@moneymax.com.sg, so that the desired item of exchange can be arranged at the retail store prior to your visit.

Can I cancel or make changes to my order after it has been placed?

Once an order is received, we strive to ship it out as soon as possible so it can reach you on time. We regret that it is not possible for us to make changes to your order once it has been placed and confirmed. Before you confirm the order and make payment, kindly check to ensure that all details are correct.

What do I do if I receive a damaged product?

If an item delivered to you is damaged, kindly contact our Customer Service Team at 6812 2780, or email us at mmeshop@moneymax.com.sg, where our customer service team will assist you with an exchange.

Kindly retain all relevant packaging materials along with the product in its original condition. Damaged or missing items should be reported within 1 working day upon receipt of your order.