As a trusted gold jewellery shop in Singapore, integrity is at the forefront of our service. Every necklace we offer has passed thorough quality assurance checks to ensure the chain’s authenticity of 916 gold. When making a purchase, always ask for and inspect the accompanying invoice that attest to the chain’s genuine 916 gold composition.

916 gold is composed of 91.6% pure gold, fortified with other metals for added durability. On the other hand, 24K gold boasts a purity of 99.9%, representing gold in its most unadulterated form. This makes 24K gold softer, more malleable, and more susceptible to scratches and deformities.

To prolong the life and lustre of your 916 gold necklace or any type of necklaces, follow these tips: 

• Store each piece separately to prevent potential damage. 
• Implement a routine of regular inspections and cleanings. 
• For cleaning, gently brush with warm water and mild soap, then pat dry individually with a soft cloth. It’s important that your jewellery remains dry at all times, as water can trap dust particles which will make your necklaces look dull.
• Shield your chain from harmful chemicals, lotions, perfumes and hand sanitisers. Keep them away from extreme temperatures and humidity. 
• During activities such as swimming or exercising, it's advised to remove the jewellery.  

You may view our guide on caring for your gold and diamond jewellery for more advice.

While we value your unique preferences, we currently do not offer customisation services for our designs. You may choose from our range of necklace designs, including box chains, spiga chains and those with 916 gold pendants. However, we understand the importance of the perfect fit and stand ready to assist with any resizing needs you may have.

At MoneyMax, your items are eligible for a one-time exchange within seven days from the date of purchase as indicated on the receipt. To qualify, certain conditions must be met:

• The 916 gold necklace must be in its pristine original condition, complete with the original packaging. It should not bear any marks or defects, and it must be accompanied by an invoice with the item description.
• Exchanges are permissible for items of equal or greater value than the initial purchase, excluding postage fees (this is borne fully by the customer). Please note that cash refunds are not part of our policy.
• An exchange is only validated in cases where the customer receives a defective product or an incorrect order.
• Items procured from our E-Store cannot be exchanged or returned merely due to a change of heart.
• Engraved necklaces are not eligible for exchange.
• You can only exchange your 916 gold necklace with another item of the same merchandise category. For example, brand new 916 gold necklaces can only be exchanged for new necklaces of the same category. Exchanging a 916 gold necklace for a diamond piece is not permissible unless both items were part of the same category at the point of purchase.

Yes, we  offer multiple financing options for our 916 gold necklaces in Singapore, including instalment plans, to make your purchase seamless. You can choose from debit/credit cards, GrabPay and PayNow for instant payment online. For those interested in instalment plans, our Shopback Paylater and Grab Buy Now Pay Later (BNPL) options that allow up to four monthly payments at a 0% interest rate.

Your peace of mind is our priority. We ensure that every purchase made online is securely shipped to your doorstep in Singapore. Moreover, we offer free local shipping for all orders, enhancing your shopping experience. If you prefer, an in-store collection of your 916 gold necklace and other forms of gold jewellery is also an option available to you.

We pride ourselves on prompt service. With free shipping, expect your 916 gold necklace to arrive within five to  seven days. For faster delivery, opt for express shipping, which guarantees delivery in three to four days for a small fee of $30. If you'd like to collect from our store, the waiting period is also five to seven days.

No but you can drop us a message and we will arrange a more appropriate size for you to do the exchange at your convenient outlet. 

When shopping with us, clarity is key. All product listings provide detailed size information. It's always prudent to measure and compare with the listed dimensions before finalising your purchase, ensuring the necklace compliments you perfectly.