Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Payment
What payment methods do you accept?
We accept Master/Visa, PayNow, Shopback Pay, GrabPay and Grab PayLater.
Do you accept installment payments?
Yes, we do at 0% interest rate!
We currently offer Grab BNPL which is up to 4 monthly installments at 0% interest rate. Meaning you just have to pay the 1st amount and you can bring home your brand new jewellery!
Do you offer Grab BNPL and how do I checkout with it?
Hi, we offer Grab Paylater at 0% interest. For Grab checkout, it is under 2C2P checkout.
Sparkle now, Pay later!
Grab Paylater
We offer Grab Paylater at 0% interest. For Grab checkout, it is under 2C2P and will appear after you fill in your information and shipping details.
For a full guide please see here.
Shipping
What type of shipping do you offer? Also how long would it take to receive my order?
We currently offer 3 forms of shipping.
Normal Shipping: 5-7 Days
Express Shipping: 3-4 Days
Store Collection: 5-7 Days
Shipping is FREE for orders above $100.
For Shipping:
If you require your item to be delivered at a specific time, we suggest you apply for Express Shipping at a small fee of $30.
For Store Collection:
Our retail staff will notify you when your item is ready for collection.
Do you ship internationally?
Unfortunately we do not ship internationally at the moment.
Account
Do I need to create an account to shop?
Nope it is not compulsory. You can either sign up with an account or through a guest check out.
What are the benefits of creating an account?
With an account, you can easily track your current order and stay up to date with the latest product drops. Not to mention exclusive discounts for members only!
I forgot my password, what should I do?
Click here to reset your password.
Ordering
How can I check my order status?
Click here to log in to
your account to check your order status.
Can I make changes to my order?
Yes you can but it is provided your item has not been shipped out yet. Please message us or reach out to us via mmeshop@moneymax.com.sg with your order number.
Returns & Exchanges
My item is damaged. What should I do?
Do not worry! All items come with a 7 days exchange period upon collection. Simply drop us a message and we will arrange an exchange to your preferred outlet. Click Here to read more.
