Do you accept installment payments?

Yes, we do at 0% interest rate! We currently offer Grab BNPL which is up to 4 monthly installments at 0% interest rate.

Do you offer Grab BNPL and how do I checkout with it?

Yes, we offer Grab Paylater at 0% interest. For Grab checkout, it is under 2C2P checkout.

What type of shipping do you offer and is it FREE? Also how long would it take to receive my order?

Yes, SHIPPING locally is FREE! We currently offer 3 forms of shipping: Free Shipping (5-7 Days), Express Shipping (3-4 Days), and Store Collection (5-7 Days). Express Shipping has a small fee of $30. We recommend it if you need your item at a specific time. For Store Collection, our staff will notify you when your item is ready.

My item is damaged. What should I do?

Don't worry! All items come with a 7 days exchange period. Contact us to arrange an exchange to your preferred outlet. Click here to read more.

FAQ – MoneyMax Jewellery

Q: What payment methods do you accept?

We accept Master/Visa, PayNow, Shopback Pay, GrabPay and Grab PayLater.

Q: Do I need to create an account to shop?

No, it is not compulsory. You can checkout as a guest.

Q: What are the benefits of creating an account?

With an account, you can track your orders, get updates on new products, and enjoy exclusive member discounts.

Q: Can I make changes to my order?

Yes, but only if your item has not been shipped yet. Please contact us at mmeshop@moneymax.com.sg with your order number.

How can we help?

FAQ

Payment

What payment methods do you accept for online orders?

We accept debit/credit card payments via Mastercard, Visa and AMEX.

We also accept PayNow, GrabPay, PayLater by Grab, Atome, ShopBack, ShopeePay, SPayLater, WeChat Pay and Alipay.

Do you offer Buy Now Pay Later instalment options for online orders?

Yes, you can enjoy 0% interest instalment options through PayLaterbyGrab, Atome, ShopBack and ShopeePayLater. Availability is subject to eligibility and each provider’s terms and conditions.

Shipping

What type of shipping do you offer? Also how long would it take to receive my order?

We currently offer 3 shipping options.
Standard Shipping: 3-5 Working Days
Priority Shipping: 1-3 Working Days
Store/HQ Collection: 3-5 Days

Preorder Items: Please refer to the item description for the shipping duration.

Shipping is FREE for orders above $100.

For Shipping:
If you require your item to be delivered at a specific time, we suggest you apply for Priority Shipping at a small fee of $30.

For Store Collection:
Our retail staff will notify you when your item is ready for collection.

Do you ship internationally?

Unfortunately we do not ship internationally at the moment.

Account

Do I need to create an account to shop?

Nope it is not compulsory. You can either sign up with an account or through a guest check out.

What are the benefits of creating an account?

With an account, you can easily track your current order and stay up to date with the latest product drops. Not to mention exclusive discounts for members only!

I forgot my password, what should I do?

Click here to reset your password.

Ordering

How can I check my order status?

Click here to log in to
your account to check your order status.

Can I make changes to my order?

Yes you can but it is provided your item has not been shipped out yet. Please message us or reach out to us via mmeshop@moneymax.com.sg with your order number.

Exchanges

What is your exchange policy?

Items sold on MoneyMax Jewellery online store are eligible for a one-time exchange upon arrangement with MoneyMax Jewellery's customer service team, within 14 days from the date the order was placed. Click Here to read more.

Get in touch

Have questions about your order, or a general enquiry?

Contact us