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Discover the Charm of Gold Pendants at MoneyMax

Frequently Asked Questions About Our Gold Pendants

Can I choose the type of chain that comes with the pendant? 

Yes definitely. You can choose what type of chain to add on to your pendant. If you are unsure, feel free to drop us a message and we will assist you promptly. You may also visit a MoneyMax store near you to try on our gold pendant in-person to find the best fit possible before buying.

Are your gold pendants hypoallergenic? 

Gold itself is hypoallergenic, meaning it does not cause allergic reactions. However, the purity and alloy composition matter. 916 gold pendants include silver, copper, zinc, and others which may cause an allergy. It’s best to choose 999 gold pendants which are made of 99.9% pure gold. They are less likely to cause allergic reactions due to their high purity.

Do you offer gift wrapping services for the gold pendants? 

No, we currently do not offer gift wrapping services for gold pendants.

Can I include a personalised message with my order? 

Certainly! We understand the joy of personalised gifts and allow customers to include a custom message with their gold pendant orders.

Do you offer any form of authenticity verification with your gold pendants?

Yes, all our gold pendants come with an invoice detailing the product’s description, guaranteeing their purity and quality.

How do I care for and maintain my gold pendant? 

To keep your gold pendant shiny, avoid exposure to harsh chemicals, clean it gently with a soft cloth, and store it in a jewellery box when not in use. Check out our Product Care Guide for more detailed care tips.

Can I customise a gold pendant design? 

No, unfortunately we currently do not provide such services.

What is your return policy for gold pendants? 

All gold pendants come with a 7-day exchange period upon collection. Do refer to our Returns and Exchanges policy for more details.

Can I trade in my old gold jewellery for a new pendant? 

Yes, we offer trade-in services. Please visit any of our outlets or contact our customer service for more details.

How can I be sure that I'm buying a genuine gold pendant? 

With MoneyMax, be assured that every gold pendant we sell comes with an invoice detailing the product’s description. Our longstanding reputation is also a testament to our commitment to selling genuine gold pendants.