Return and Refund Policy
What is your Exchange Policy?
(a) Items sold online on MoneyMax Jewellery E-Store (excluding promotional items) are eligible for an one-time exchange upon arrangement with MoneyMax Jewellery customer service, within 15 working days (The 15 Days Return period starts from the time of the first attempted delivery, verified through parcel tracking number).
(b) The exchanged item must be of equivalent of higher value than the original purchase, excluding postage fees. Postage fees will be fully covered by the customer.
(c) Items will only be accepted if the following conditions are met:
1) Item is in original condition and packaging (unmarked, and not defaced in any manner), and accompanied by original receipts and certificates (where applicable).
2) Customer received the wrong order
3) Customer received a defective product
(d) Products ordered from MoneyMax Jewellery E-Store are not exchangable or returnable due to Change of Mind.
(e) Gold coins and bars comes with a protective acrylic layer and when this protective layer is opened, product will be deemed ineligible for exchange or return.
(f) Engraved jewellery are final sales, and are ineligible for exchange.
(g) Items sold can only be exhanged for other items of its same merchandise category.
|1.||Brand new jewellery is exchangeable for brand new jewellery|
|2.||Preowned jewellery/watches/leather goods are exchangeable for preowned jewellery/watches/bags only|
|3.||Diamond jewellery, watches and leather goods cannot be exchanged for gold jewellery|
(h) No cash refund is allowed for MoneyMax Jewellery E-Store online orders.
Can I cancel or make changes to my order after it has been placed?
Once an order is received, we strive to ship it out as soon as possible so it can reach you on time. We regret that it is not possible for us to make changes to your order once it has been placed and confirmed. Before you confirm the order and make payment, kindly check to ensure that all details are correct.
What do I do if I receive a damaged product?
If an item delivered to you is damaged, please refuse the shipment. You may contact our Customer Care Team at 6812 2777, or email us at email@example.com, where our customer service team will assist you.
If you have already accepted the delivery, kindly retain all relevant packaging materials along with the product in its original condition. Claims for damaged or missing items should be reported within 1 working day upon the receipt of your order.
Returns can take up to 15 working days (excluding weekends and public holidays). Once received, we will examine and advise you accordingly within 5 business days.
In the event when the product returned is not damaged, we may at our discretion decide not to replace, repair or refund for the product, and/or require you to pay all reasonable delivery and servicing costs.